This policy sets out how we fulfill your requests.

Simply Sam may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes. This policy is effective from January 1, 2013.

Turnaround

Any physical items are shipped on Friday after 4pm. We do not deal with tangible products or carry stock, as such we only ship items by request only.

Carriers

We use the following carriers to deliver our items:

Order Tracking

We ship all items with tracking numbers, we will send the tracking number provided via the email address provided.

Shipping Rates

If you have opted to receive a physical copy of your project, there is a $2 per-disc charge, plus the rate charged for the shipping of your item, which is based on the weight, size of the item and your location. We will show you what the cost of shipping will be, and you will have a chance to not ship the item if you decide not to.